Privacy Policy
Last updated: March 2, 2026
Introduction
NiaApp ("we", "our", or "us") is operated by Dcrayons. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform. Please read this policy carefully. By using NiaApp, you consent to the practices described in this policy.
Information We Collect
Account Information
Name, email address, and password when you register an account. If you sign in via Facebook, we receive your name, email, and profile ID from Facebook.
Connected Account Data
When you connect your Facebook, Instagram, or WhatsApp accounts, we receive access tokens and account information necessary to provide our services (Page details, messaging data, ad account info).
Usage Data
We collect information about how you use NiaApp, including conversations handled, campaigns sent, ads created, and features used.
Payment Information
Payment processing is handled by Stripe and Razorpay. We do not store your credit card or bank details. We store subscription status and payment history.
How We Use Your Information
- To provide, maintain, and improve NiaApp's services
- To process your transactions and manage your subscription
- To send and receive messages on your behalf through connected channels
- To train AI models on your knowledge base content (your data only, not shared)
- To create and manage advertising campaigns on your behalf
- To send service-related communications (account updates, security alerts)
- To analyze usage patterns and improve our platform
Data Sharing
We do not sell your personal data. We may share data only in these circumstances:
- Service providers: Stripe and Razorpay for payment processing; cloud hosting providers for infrastructure
- Meta platforms: Messages and ad campaigns are sent through Facebook, Instagram, and WhatsApp APIs as part of our core service
- Legal requirements: When required by law, regulation, or legal process
Data Security
We implement industry-standard security measures including HTTPS encryption, encrypted storage of access tokens, role-based access controls, and regular security audits. While no method of transmission over the internet is 100% secure, we strive to protect your data using commercially acceptable means.
Your Rights
- Access: You can view your data through your NiaApp account settings
- Correction: You can update your profile information at any time
- Deletion: You can request deletion of your account and all associated data
- Disconnection: You can disconnect any connected social account at any time
- Export: You can request a copy of your data by contacting us
Contact Us
NiaApp by Dcrayons
Email: privacy@niaapp.com